Privacy Policy | GEMflush

At GEMflush, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform for knowledge graph engineering and Generative Engine Optimization services.

Information We Collect

Account Information

When you create an account, we collect information such as your name, email address, and password. This information is necessary to provide you with access to our services and to communicate with you about your account.

Business Information

To provide our knowledge graph publishing services, we collect information about businesses you submit for analysis and publication, including business names, addresses, websites, industry classifications, and related data. This information is used to create structured entity data for publication to public knowledge graphs.

Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, and time spent on the service. This helps us improve our services and user experience.

Payment Information

When you subscribe to a paid plan, payment information is processed by our third-party payment processor (Stripe). We do not store complete payment card information on our servers. We only store payment method identifiers necessary for subscription management.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our knowledge graph engineering services
Process and publish business entity data to public knowledge graphs
Manage your account and subscription
Send you service-related communications and updates
Respond to your inquiries and provide customer support
Monitor and analyze usage patterns to improve our platform
Detect, prevent, and address technical issues and security threats

Data Sharing and Disclosure

Public Knowledge Graphs

When you use our service to publish business information, that information is published to public public knowledge graph infrastructure as structured entity data. This information becomes publicly accessible and may be used by AI systems, search engines, and other services that query these knowledge graphs.

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including payment processing, data analytics, and cloud hosting. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Your Rights and Choices

Access and Correction

You have the right to access, update, or correct your personal information at any time through your account settings or by contacting us.

Data Deletion

You may request deletion of your account and associated data. Note that information already published to public knowledge graphs may remain accessible even after account deletion, as these are public databases beyond our direct control.

GDPR Rights (European Users)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing

CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use cookies for:

Authentication and session management
Remembering your preferences and settings
Analyzing usage patterns and improving our services

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Visit our Contact page for support inquiries.